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Stop Ticket Office Cuts and Closures

LUL's plans for the future of ticket offices, and RMT's work to represent staff and keep the offices open. Plus RMT's public and political campaign to stop London Underground cutting and closing ticket offices.

Money Shortage? Seemingly not?

As everyone struggles to pay bills and keep a roof over their heads in the current economic climate we get some heartening news.

LU Job Cuts - Ticket Office Survey

Ticket Office Service Survey

As part of the ACAS Ticket Office review we need information on how the new Ticket Office hours and resulting impact on the ticket service is affecting your station. It is imperative that we get detailed information to assist us with the case that the TU’s are arguing for re-instatement of opening hours and additional windows. We would ask that our members keep a diary of the information requested below and forward to us any relevant information. Additionally we require any other information you may have which indicates that the new Ticket Office service is inadequate or having a negative impact on customer service. If there are any supporting documentation eg. EIRF then please let us know.

Ticket Office Review Progress Report

Report by RMT Stations & Revenue Council rep John Kelly. Read the text below. Click '1 attachment' / file name to download it as a Word document.

Ticket problem?

A message to Tube passengers from Tube staff

WHY WE ARE STRIKING: TO DEFEND SERVICES, SAFETY AND JOBS

London Underground plans to:

  • get rid of around 800 station staff posts
  • reduce ticket office opening times by around 7,500 hours
  • carry out essential maintenance checks on trains every four weeks instead of every two weeks
  • cut the number of train drivers’ posts

Tube trade unions RMT and TSSA have tried for months to persuade London Underground to scrap these unnecessary and dangerous cuts. We have spent hours in talks, have lobbied politicians, and have won lots of support from passengers. But London Underground and the Mayor have not listened.

London Underground has left members of the two unions with no choice but to hold strikes and other industrial action. We are prepared to lose money by striking because we are not prepared to see London’s workers and passengers put at risk, left without help, or have vital services withdrawn. We are professional railway staff and we want to be able to do our jobs safely and properly.

We believe that people who live in, visit and work in London need:

  • a safe, secure London Underground
  • open ticket offices
  • more Tube staff, not fewer
  • job opportunities for unemployed people and school-leavers

We understand that strikes can cause disruption and distress. We want the staff cuts withdrawn so that we do not have to carry on striking. Please support our campaign.

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Fewer station staff means:

  • a less safe London Underground
  • less information and help during delays and disruptions
  • it will be harder to evacuate stations quickly and safely in the event of an emergency eg. fire, crash, bombing
  • less help for disabled, elderly and other vulnerable passengers
  • less chance of you getting the help you need with directions, information, lost property, accidents or other issues
  • less deterrent to assault, vandalism and other harmful behaviour
  • you will feel less secure travelling around London Underground

Shorter ticket office opening hours means you will not be able to get a ticket seller’s help when:

  • you have a problem with your ticket or Oyster
  • the ticket machines are not working (which will happen more often with fewer staff to service them)
  • you need to buy a ticket that is not available elsewhere
  • you believe that the ticketing system has treated you unfairly
  • your ticket or Oyster does not work
  • you want the ‘personal touch’ in dealing with your issue

Less frequent train maintenance and fewer drivers means:

  • trains potentially going into passenger services with defective brakes and other parts
  • serious risk of accidents, injuries and even deaths
  • trains more likely to be cancelled and therefore more delays to your journey

Support our campaign against staffing cuts:

Enhanced AFM Functionality / Line Reserve

To keep pressure on against further LU stations job cuts, RMT has decided to boycott the ‘line reserve’ and enhanced AFM functionality policies. These are both measures which assist LU to manage with fewer staff, paving the way for future job cuts.

ACAS Review Update

Hello all here is an update on where we are with the ACAS reviews:

Neil Cochrane and John Kelly who have been dealing with the ticket office review have made progress albeit slow and have put together a report which will focus mainly on:

Message from a passenger

A passenger explains from her point of view why we need open ticket offices:

I usually use ticket offices to get Oyster statements printed for filing expenses when I travel for work.

Sometimes I have to go back to a station several times to find someone to do this for me - and often the occurrence takes so long that the travel information has already been overwritten.

Job Cuts Dispute-Ticket Office Review

RMT SFC Reps John Kelly and Neil Cochrane alongside our TSSA colleagues met LUL management at ACAS on Tuesday 18th January regarding the Ticket Office Review.

'Enhanced AFM Functionality': Another New Scheme to Undermine Ticket Offices

London Underground has announced another plan which will undermine ticket office jobs and put CSAs at risk. Called 'Enhanced AFM Functionality', it will see SAMFs and CSAs with ticket office licences carrying out functions on a passenger-operated machine from outside the ticket office that are currently carried out by staff from inside the ticket office.

More attacks on Ticket Offices?

Got sent an email last night by one of our DSM's and wondered how many more people had missed an important line in the following.

T&R Update 46

From Sunday 02 January 2011, the refundable deposit on all new Oyster cards will increase from £3.00 to £5.00.

Talks Resume on Stations Job Cuts

From Bob Crow, RMT General Secretary:

Management, ourselves and TSSA have agreed to the resumption of talks in this dispute with detailed reviews now to take place which had previously been proposed at talks at ACAS in the run up to the last 24 hour strike. These proposals had been withdrawn once we had decided to press on with the last strike day. The reviews are listed below together with the number of representatives allocated to each.

Protest at Mayor's Question Time - SOS: Staff Our Stations!

15/12/2010 09:30

Join RMT in protesting outside Mayor's Question Time at London's City Hall (nearest station: London Bridge, map here). We will be handing in the thousands of postcards that Londoners have filled in demanding that cuts to station staffing be withdrawn.

RMT Calls for New Talks on Job Cuts Dispute

RMT has sent the following letter to London Underground's Director of Employee Relations:

JOB CUTS – LONDON UNDERGROUND

I am writing to propose a way forward with regard the dispute between LUL and the trade unions RMT and TSSA in particular in relation to outstanding safety issues which you withdrew from the table because we would not suspend our industrial action.

More messages of support for our fight against job cuts

As a London resident I completely agree with you about the importance of having adequate staff on the London Underground. In my view, there are currently too few staff and to reduce the numbers further is dangerous, unhelpful and demonstrates a lack of insight and too much focus on the bottom line.
Best wishes,
Caitlin Morrow

ACAS talks collapse as RMT offers binding arbitration and management refuse

Regional Organiser Steve Hedley writes ...

I regret to inform you that despite our best efforts in negotiations at ACAS, talks have broken down due to management's refusal to compromise.The RMT delegation proposed that we should enter binding arbitration on the issue of the criterion for deciding on ticket office opening hours, a process where both sides put their arguments and an independent body decides on the merits of the case. In an action that betrays their lack of any solid justification for massive job cuts, management issued a press atatement saying they will not go.

LUL JOB CUTS – INDUSTRIAL ACTION STILL ON

Unions offer to recommend suspension of tube action if management agree to twelve week suspension of staffing cuts plans to allow for thorough safety evaluation

RMT offers binding arbitration on ticket offices but rejects “meaningless” safety review in advance of ACAS talks on tube dispute

TUBE UNION RMT today offered binding arbitration on the issue of the level of usage of tube station ticket offices in advance of ACAS talks tomorrow but has rejected as “totally meaningless” management proposals for a safety review that would still see current staffing cuts bulldozed through regardless of the “review” outcome and regardless of the safety implications for the travelling public.

Boris Expects Us to Issue Tickets from a Closed Ticket Office!

If you click '1 attachment' and the file name at the end of this post, you will see a letter from Boris Johnson to the Mayor of Chesham. As well as apologising for giving incorrect information in an earlier letter, Boris also includes this extraordinary paragraph:

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