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A lot of material on this website is accessible to RMT members only, including all comments and lots of articles and information. If you are an RMT member, make sure that you register for an account and log in to the site. If you are not an RMT member and would like to join, click here.

Stop Ticket Office Cuts and Closures

LUL's plans for the future of ticket offices, and RMT's work to represent staff and keep the offices open. Plus RMT's public and political campaign to stop London Underground cutting and closing ticket offices.

Questions to Mayor about Cuts and Closures

Navin Shah, Labour GLA member for Brent & Harrow, has tabled some questions to the Mayor about London Underground's plans to cut jobs and close ticket offices, and plans to table more. The questions (and an answer) are copied below.

Leaflet for the public: Why we oppose the Five Pound minimum policy

fïverClick '1 attachment' / file name to download and print RMT's leaflet explaining to the public our opposition to London Undergrond's new policy of a five pound minimum for Oyster top-ups at the ticket office window. Print it two-sided, then slice it into three!

Another London Underground Attempt to Drive Away Business

posterThis poster appears at various locations around the Underground network (this one at Hainault station).

It reads Top up your Oyster when you pop to the shop - and avoid the queue at the station

It may as well read Go away and buy your Oyster top-up somewhere else - and if enough of you do that, we’ll close this station’s ticket office.

It is a graphic example of how London Underground is deliberately driving business away from its own ticket offices in order to prepare for ticket office closures. And it’s a graphic example of why staff need to get active in RMT’s fight to defend ticket offices and jobs.

Fiver Leaflet

Today I received a new leaflet from Steve Headley of which I have printed out around a 1000 of I will be handing these out on the trains on the way to work and slipping them inside of copies of the metro as and when i get a chance.

SOS: Staff Our Stations - and Sign Our Statement!

signpetitionUPDATE: At the latest count, there are over 800 names on the petition - let's get it over 1,000!

London Underground plans to close or cut most of its ticket offices, and to reduce station staffing by over 1,000 staff. To provide customer service and safety, London Underground stations need more staff not fewer. Popular opposition stopped planned ticket office closures in 2008; now we need the same popular opposition to stop them again.

RMT has set up a petition against the job cuts on the 10 Downing Street website. It will take you just a minute or so to add your name, and give a big boost to our campaign to save jobs.

Click here to sign the petition.

So Boris Opposes Ticket Office Closures, Then?

... or was that just before he was elected Mayor?!

'RMT Platform', 16 December 2009: Revealed - LUL to Slash Stations Jobs

RMT PlatformThe new issue of RMT Platform - our newsletter for station and revenue staff - reveals London Underground's plan to slash up to 1,200 jobs and close around half the Tube's ticket offices. It also reports the latest position for 'over-establishment' staff, the company's attempts to scrap SATS duties, and RMT's ongoing efforts to win better rights for Underground workers.

Click '1 attachment' / file name to download it. Please distribute widely around workplaces and to staff.

East End of the Central Line: How Job-Cut Plan Affects Us

London Underground's plans for slashing station staffing - leaked last week by RMT - will directly affect our station staff in two major ways. Firstly, virtually all our ticket offices will close, with shedloads of jobs lost. Secondly, Barkingside group will be disbanded and its stations reallocated to Leyton and Buckhurst Hill groups.

Management to Impose £5 Minimum?

fiverOver the last year, London Underground has been running a trial at selected stations, where ticket sellers are supposed to refuse requests for Oyster top-ups of less than £5. RMT has objected to this trial, as we believe that it is an attack on our customers, and a move to prepare for ticket office closures and job cuts. Our objections are itemised here.

All Stations & Revenue Staff Should Come to this Meeting!: Be Part of RMT's Fight for Secure Jobs and Decent Pay!

21/12/2009 - 18:00
21/12/2009 - 20:00

poster
Venue: Indian YMCA, Fitzroy Square, nearest station: Warren Street - map here.

  • hear the industrial action ballot result
  • plan for effective action
  • hear details of London Underground’s assault on jobs
  • ask questions
  • join the discussion

Show your support for RMT’s fight for jobs, pay and justice!

Click '1 attachment' / file name to download a notice advertising this meeting. Please distribute this widely at work.

144 ticket offices and 1200 jobs under threat as Boris Johnson rips up manifesto pledge on tube cuts

SOSTUBE AND TfL union RMT today released new information which exposes the full extent of the first wave of cuts under Boris Johnson’s £5 billion tube savings programme with 144 station ticket offices and 1200 jobs under threat of the axe.

In the first phase of LUL’s “Operational Services Review” – management code for the cuts machinery – savage reductions are being proposed across the tube network. Only main terminals will retain a full ticket office function, smaller central stations will have ticket offices open at peak times with the remainder – 144 stations – reduced to ticket machines only.

Job Cuts: The Gory Details

Here are the details of management's plans to decimate London Underground station staffing ...

STATIONS
----------------

[1] Will get rid of 45% of current TOM transactions i.e. 70,000 transactions per day. Will leave us with 144 ticket offices with POM only service. Only ticket offices with windows open selling tickets will be those in key locations. All other ticket offices will eventually close. This will mean a reduction of 60% in all window hours. Job losses will be :

144 Ticket offices to go. Evening Standard 8th December. Boris' Xmas present to you

Dear Colleague,

The plan is to close them all after the Olympics.

Print out or email the attached pdf to all your friends who work in tickets offices, who hope to work in ticket offices or who work on stations or train side and point out to them that the first to be seen to respond to this by the Evening Standard is the RMT Union, send it especially to those not in the RMT.

Defend Station and Revenue Jobs

SOSThis resolution, submitted by Stratford no.1 branch, was passed unanimously by the October meeting of RMT's London Transport Regional Council. So let's get on with carrying out! Ideas and comments welcome.

1. London Underground is currently pursuing several policies which lead us to believe that the company intends to cut stations and revenue jobs within the next few years, including:
- not covering duties where rostered staff are unavailable
- not filling vacancies on stations, and in the RCI grade
- driving custom away from ticket office windows eg. £5 minimum Oyster top-up, reduction in range of tickets on sale, inducements to buy elsewhere, station refurbs excluding or reducing ticket office windows, even changing signs from "tickets" to "information"!
- the 2007 Rule Book reducing Station Supervisor duties, particularly during engineering hours
- the situation on Wembley Central group, which uses agency staff and security guards, and only has full Supervisor cover at three stations
- the use and abuse of the Special Requirements Team to substitute for resident station staff

Cannon Street Ticket Office Farce

Local union reps have sent the following referral to the Stations & Revenue Council ...

Cannon Street station is undergoing a partial refit. This is thanks to the building directly above the station (not owned by LU) being demolished and a new one being built on the site.

Driving Customers away from Euston Ticket Office

On 31st August, the minimum £5 Oyster top up trial came to Euston.

Local unions reps and staff were not warned. This is a new practice on the group and we should have been consulted. Your RMT rep has objected to this, but still the trial goes ahead.

Both RMT and TSSA strongly oppose this scheme.

New Threat to Stations Jobs

The attachment on this article details the management's attempt to drive custom away from ticket office windows and therefore do away with ticket office jobs.

Attacks on Station Jobs Now On Management's Agenda

Since Sunday 1st March 2009 London Underground has been running a trial where customers are not able to top up their Oyster card for less than £5 at the ticket office window. The trial is running at London Bridge, Liverpool Street, Bond Street, South Kensington and Earl’s Court. Customers who now want to put less than £5 on their Oystercard will have to use a POM.

Conference contribution: Stop Ticket Office Cuts and Closures

These are my notes for a speech I made at RMT's AGM in support of a resolution calling on the union to run a national campaign against ticket office cuts and closures. The resolution was passed unanimously.

New Ticket Office Procedures Handbooks - We need your feedback

We have been negotiating with LUL on the new New Ticket Office Procedures Handbooks for over a year now and they have been introduced without due consideration to our comments and concerns.We have real fears that the original TOPH is being watered down to make it easier to reduce ticket office hours,close ticket offices and get rid of SAMF and SS jobs.

Your RMT Stations and Revenue Council representatives: click on their names or photos to send them an email.

Janine Booth 07748-760261
Janine Booth

Neil Cochrane (staff side chair) 07739-869867
Neil Cochrane

Mick Crossey 07834-117509
Mick Crossey

John Kelly 07740-065367
John Kelly

Malcolm Taylor (staff side secretary) 07748-933241
Malcolm Taylor

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