• Will the Oyster survive?
• Will your Oyster problems be eternal?
• Will you have travelled from afar looking for a Ticket Office open?
• Will you then bother to search for another Ticket Office!!?
• Will you have Oyster problems that can’t be resolved, meaning that you may have to buy another Oyster Card or Ticket?
• Will you be able to pay with Cheques, Swipe Cards, Warrants, Vouchers (or get NR discount)?
• Will you feel that this is a ‘World Class Service for a World Class City’?
• Will you recommend us to others?
• Will you understand the best product for you to travel economically?
• Will you enjoy your conversation with the Ticket Machine?
• Will you know how to complain about the ‘World Class Service’?

Thanks to Bank/Monument SAMFs for these very pertinent questions.