Staff have told RMT reps about various problems. We raised them all with LUL:

• Agency staff do not know how to do the banking, so existing ticket office staff have to do it. Management said they would look into this.
• LUL has delivered equipment to stations but not installed it eg. printers, microwaves. Management said there had been a problem with telephone lines that was now resolved, but they would look into any outstanding problems.
• Cleaning standards are poor, and station staff do not have cleaning schedules in order to complain. LUL said that they were due to get the cleaning schedules from Initial on 20th December, and would circulate them.
• LUL delivered ticket office documents with no explanation as to their use. Management replied that a briefing has been devised for staff, and they will check that everyone has been briefed.
• Staff get grief from customers about Oyster. Before transfer, you could direct customers to LUL, but now you wear LUL uniform, you can’t. Customers expect you to resolve all Oyster queries, but you can not because of inadequate equipment and training. Management accepted there is a problem, and will bring back proposals eg. notices at ticket office windows explaining the situation and making a clear statement against abuse of staff.
• Wembley Central staff feel that they should have more staff on the gateline during busy periods. Management replied that this could be addressed during the local discussions.
• Management had circulated a memo that Connect radio training would take 45 minutes and would take place while staff were carrying out normal duties, which is not acceptable. Connect radio is now ‘live’ on the Bakerloo line; management agreed to check how the training was carried out.
• Request by staff to work part-time. One case is being considered by management, albeit slowly.

Is this good enough?! Do you still have problems? Tell RMT!