• All Supervisor shifts: Not Impacted.
• SAMF F/T Current 14 reduced to 12.
• SAMF P/T am – 6 reduced to 3.
• CSA P/T am - 2 up to 5.
• SAMF P/T weekend: Current 1 – reduced to nil.
• Rostered CSA Current 28 reduced to 19

Station By Station detail

Upminster Bridge

• 4 supervisors – no change
• No ESAF duty

Hornchurch

• 4 supervisors – no change
• 1 CSA P/T am 06:30 – 10:00 (CSA Currently works 25 hours – down to 20)
• Loss of 1 SAMF P/T
• 06:30 S/S Ticket office at 06:45. This leave 15 mins at start of shift to complete a station check, read the log book, complete the start of duty paperwork, and complete a safe audit, count money for ticket issuing facility, service the ticket machines if needed
• No ESAF duty
• For the duration of S/S being on the ticket office window it is impossible to be able to monitor the station or update service information via PAs
• Any service disruptions will be dealt with slower. Ticket office procedure state “money must be secured before leaving the ticket office". Any event in which the Supervisor may be asked to deal with an event this must be taken into consideration. Hornchurch station has points

Elm Park

• 4 Supervisors – no change.
• SAMF P/T am Currently works 25 hours – down to 20
• Loss of 3 CSA

Dagenham East

• 4 Supervisors – no change
• CSA P/T am – 20 hours 06:00 – 10:00 Mon Fri.
• Loss of 1 SAMF P/T 25 hours p/w
• 3 CSA
• No ESAF duty
• 06:30 S/S Ticket office at 06:45. This leaves 15 mins at start of shift to complete a station check, read the log book, complete the start of duty paperwork, and complete a safe audit, count money for ticket issuing facility, service the ticket machines if needed.
• For the duration of S/S being on the ticket office window it is impossible to be able to monitor the station or update service information via PAs.
• Dagenham East has:
  • points
  • timetabled service terminating trains
  • Dagenham & Redbridge Football club which have just been promoted to a higher league meaning a higher level of people on football days.
  • Railway Pub outside station which gets very busy on Friday / Saturday evenings
  • S/S lamping out last trains often have to pass or stand next to crowds or drunken males. The fear for staff safety may mean a refusal to lamp out last trains

Dagenham Heathway

• 4 supervisors – no change.
• 2 F/T SAMFs – no change
• 3 F/T CSAs – no change.
• SAMF P/T Weekend – Current 1 – down to nil

Becontree

• 4 Supervisors – no change.
• SAMF P/T am - current 25 hours – down to 20
• Loss of 2 CSAs
• Gain of 1 CSA P/T am – 20 hours Mon / Fri

Upney

• 4 supervisors – no change.
• SAMF P/T am - current 25 hours – down to 20.
• Loss of 1 CSA P/T am
• CSA from Barking goes to Upney Mon / Fri 1130–1430
• Upney is next to Barking sidings and is closest; has points.
• Impact on service will mean S/S may be called to secure points by him/herself but will have to close station beforehand

Barking

• 7 CSAs – no change
• Barking CSA used to go to various locations to cover CSA duties

Upminster Bridge, Upney – Now only covers Upton Park 10:30–18:30.

East Ham

• 6 supervisors – no change
• SAMF – 4 no change
• CSA 4 – loss of 1 CSA
• Loss of 1 CSA P/T
• Supervisor now has 1 shift on gateline as a CSA

Upton Park

• 4 Supervisors – no change
• SAMF – current 4 down to 3 – loss of 1
• CSA 3 – no change
• CSA P/T 20 hours - gain of 1

Plaistow

• 5 Supervisors – no change
• SAMF 4 down to 3 – loss of 1
• CSA – 3 no change
• CSA P/T 20 hours – gain of 1

=====

Note: Group will be over establishment. Displaced staff will not know where they will be working from week to week or where they will be displaced to.

Service Impact: Where staff will be reduced Service impact will increase.

Lone working stations: In any incident first the station will need to be evacuated and closed before the situation is dealt with, where as stations with more than one member of staff. The supervisor is able to deal with the situation whilst the other members of staff monitor and pass info to customers.

Fewer ticket sellers will impact on ticket office queues at windows or machines.

This will impact on SIS scores.

At stations where points. The supervisor often relies on the staff giving them assistance with equipment. Flags Lamps Scotch + clips Radio etc.

Lone working will have a bigger impact on staff assaults. The expected schematic asks the lone member of staff will be out on the gateline. The company expectancy is a greater reliability on Connect radio, however even when the red button is pressed - L/C will often call you back to ask if you meant to press the button, mean while you may well be stabbed beaten verbally assaulted etc.

Lone working will impact on information to customers. Auto phones are normal phones. If the member of staff is where the company asks of them, they will not be able to pick up the phone to talk via auto phone.

This on the East Ham group will mean having to enter the ticket office when the phone rings – if you can hear it. Causing a security risk every time the ticket office door is open.

Reduction in staff will impact on stations being unmanned. If the staff are reduced by the proposed amounts. The risk of non availability to cover staff for unforeseen circumstances will be greatly increased.

Leading to Stations being unmanned for longer periods.

Not forgetting the agreement with the Drivers – If a station is unmanned beyond Barking the train may not stop at the station and we have an obligation to man the station once 30 mins has passed.

Information Button and help point: If the member of staff is lone working and on the gateline as per schematic. If a customer presses the help point for any reason. The member of staff will be unable to answer.

All stations east of Barking excluding Dagenham Heathway have their SS meal breaks scheduled at exactly the same time which if all were to take them off station then the line would need to close between Barking and Upminster.

=====

Details of increase lone working:

• Upminster Bridge - Station Supervisor only, 24hrs a day. Previously there was a CSA between 11:00 and 14:00 as part of another duty.
• Dagenham East - Station Supervisor only from 10:00 and weekends. Previously 3 rostered CSAs. This is the station used by Dagenham & Redbridge football club, has points and is a scheduled termination point on timetable.
• Upney - Station Supervisor only from 10:15 and all weekend. Previously there was a part-time CSA. This station has points.
• Becontree - Station Supervisor only from 11:15 and all weekend. Previously 2 rostered CSAs.
• Hornchurch - Station Supervisor only from 10:30 and all weekend. This station has points.
• Elm Park - Station Supervisor only from 10:15 and all weekend. Previously 3 rostered CSAs.

(There are plenty of other problems with the job cuts and rosters on East Ham group. These are just the ones concerning lone working!)