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World Class Customer Service suggestion.. Walk Home

I recieved this email and it just made me think of how little the bosses actually think of the customers. Couldnt really think of any tags for it to go under

LONDON UNDERGROUND’S biggest union has demanded an explanation from Tube bosses after a signal failure at Farringdon last night left passengers stranded without advice or help to finish their journeys.

RMT has learned that passengers on Metropolitan and Circle and Hammersmithand City trains spent up to 45 minutes between Kings Cross and Farringdon stations, missing last onward connections with other lines,and were given no help to finish their journeys.

“It isdown to LUL bosses to make sure that passengers can finish their journeys if a failure like this occurs, either by holding connections or laying on taxis, but it seems that nothing was in place,” RMT general secretary Bob Crow said today.

“When there is nothing in place to ensure that passengers are provided with advice,let alone a taxi it leaves our members in the firing line, and Tube bosses have some explaining to do.

“LUL should also concentrate on resolving the present dispute with former Metronet signalling workers and running the signalling system the capital needs and deserves,” Bob Crow said.

Isnt it great to be reassured the customer comes first on LUL. Imagine in your own life being stuck in Farringdon after the last train fails and having to walk home. For me personally that would mean a 9 hour walk of 28 miles. Or thinking logically a stay in the travel lodge that i would Bill LUL for.