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Mystery Shoppers: Your Views and Reports Please

Submitted by admin on Fri, 27/11/2009 - 14:22

Managing your performance

RMT will be meeting London Underground management soon for an indepth discussion about our concerns about "mystery shoppers" (Staff Information Surveys: SIS). As we have reported previously, many staff feel angry about anonymous informants rating our work unfairly, and then LUL management circulating the reports to our workmates.