Listed below is the next agenda for the Stations and Revenue functional meeting with a brief overview of the listed items a full report will folow after the meeting

Referral 0614: Charing Cross: Broken Level 1 Agreement
5. Referral 0637: Tower Hill: Closure of Cannon Street Ticket Office
6. Referral 0644: Blackhorse Road: Covering Part Duties on Overtime
7. Station Supervisors Working HGW On Other Groups
8. MSS Surveys
9. £5.00 Minimum Top Up: Extension of Trial
10. Ticket Office: Hammersmith H&C Re-opening
11. Second Representative on Liverpool Street Group
12. Breaches of SRT Framework
13. Stations Framework Agreement: Ratification of Revised Schedules 1,2,3,4,5,6
14. Ad Hoc Meetings & Forums - updates

AGENDA ITEM 1 - Introductions & apologies for absence

No apologies received.

AGENDA ITEM 2 - Minutes of Previous Meeting

AGENDA ITEM 3 - Matters arising and outstanding items

Refer to Action Report.

AGENDA ITEM 4 - Referral 0614: Charing Cross: Broken Level 1 Agreement

Staff Side comments:
There are three concerns to this referral:
1) It was agreed at a previous level 1 that ticket allocation for the energy saving awards would be done by a lottery system, but this year they were allocated to individuals. Staff side’s concern is that a previous agreement was broken and two of the individuals who went were paid release from duty to attend and marked down as Internal Training on the cover sheets. They were being paid and therefore on duty and at a function where alcohol was served/consumed.
2) We believe that the GSM has not followed the agreed level 1 process and has not given the fair and equitable treatment to all the staff that took part in the energy saving campaign throughout the year which the original level 1 agreement was put in place to do.
3) Following an issue where a station supervisor was incorrectly accused of fraud with concerns to filling out a variation sheet with respect to HGW (the manager accusing him of costing the company money), we believe that the way the individuals who attended this award event were misrepresented on the variation sheets wh8ich has also incurred a cost. One of the individuals only returned from a spell of sickness the day before the event and then went sick again 3 days after (2 of which were rest days)

We would like this matter to be addressed to stop any future complaints and the perception that certain staff are being given preferential treatment.

GSM response:
Indeed, this was discussed at a previous Level 1, however the situation that arose this year was different to the previous years with regards to allocation of tickets to groups/station staff. Instead of previous years where the centurion was given 8+ tickets and “carte blanche” to distribute them as they saw fit – this year there were 3 tickets for the group, one for the GSM and 2 for the energy champions. I had previously nominated Terri Jones and John Poole as champions and so the names were allocated to the 2 tickets that remained for this group.
Admittedly, I should have looked more widely to allow other staff to participate in this awards ceremony, and the fault for this lies solely with me, although at no point was this done through malice, or favouritism.
If more tickets had been available, these would have been allocated to the other energy champions and also to staff whose input was greatest in the energy saving challenge.
In hindsight, it would have been prudent to allocate the tickets to the other energy champions on the group such as Martin Murphy at E&C or Andy Leach at Lambeth North. However, I did not do this owing to the time constraints on the distribution of tickets and also owing to the fact that John and Terri are the main contributors for the group.
For future events, I will be quite happy to allocate the available tickets to other energy champions, to avoid any perception of favouritism on the group in future years.
Future release for any work-related awards ceremonies will be indicated as such on the duty sheets within the restrictions of SAP descriptions of duties.

ERM response:
There exists no set system for the allocation of these tickets. Rather the aim of this award ceremony is to recognise the efforts of staff in cutting LU’s carbon footprint. As such I do not feel it was inappropriate for the GSM to allocate the tickets to the energy champions who have made the greatest efforts.
Staff Side state that their aim in this referral is to prevent any possible perceptions of unfairness in future, and the GSM has given assurances that any tickets will be given to other individuals who have contributed in this area next year.

AGENDA ITEM 5 - Referral 0637: Tower Hill: Closure of Cannon Street Ticket Office

Staff Side Comment:
CANNON STREET STATION IS UNDERGOING A PARTIAL REFIT THIS IS THANKS TO THE BUILDING DIRECTLY ABOVE THE STATION (NOT OWNED BY LU) BEING DEMOLISHED AND A NEW ONE BEING BUILT ON THE SITE. THE ORIGINAL PLANS FOR THE REFIT OF OUR STATION WHERE DRAWN UP BEFORE WE WHERE GIVEN THE UNDERTAKING FROM THE MAYOR THAT NO TICKET OFFICES WOULD CLOSE.
THE PLANS DO NOT INCLUDE A TICKET OFFICE AND WHAT LU ARE PROPOSING IS TO LET THE CONTRACTOR BUILD THE NEW TICKET HALL WITHOUT A TICKET OFFICE AND THEN REBUILD THE NEW TICKET HALL TO INCLUDE ONE

THIS IS AN INCREDIBLE WASTE OF TIME AND MONEY IN THE MIDDLE OF A RECESSION AND WE HAVE CONCERNS OVER MOTIVATION BEHIND IT WE REQUIRE ASSURANCES THAT THE FINAL BUILD OF CANNON STREET WILL INCLUDE A TICKET OFFICE
WE HAVE ATTEMPTED TO SEEK THESE LOCALLY BUT NO ONE AT THE MEETING WAS IN A POSITION TO DO SO.

GSM response:

As stated above Cannon Street station is undergoing a partial refurbishment of the Ticket Hall area and entrances, this is being paid for by the Developer. In the original scope Cannon Street was due to have the Ticket Office closed and the detailed plans by the developer reflect that.
With the change in position from the Mayor of London with regards Ticket Office closures it has been agreed that the developer would continue with the works as the original plans state and that LU would then pay to have the Ticket Office reinstated.
The TU’s do not believe that this will happen and are seeking assurances and guarantees that funding will be made available for the Ticket Office to be replaced and that this will not become a ‘Back door Ticket office closure’
I can only state the position that has been communicated to all TU’s on the group which is that LU will be paying to fit the Ticket Office but I am unable to give details or timings of when the funding will be made available for this project.
The TU’s wish to refer this in order to get further assurance that funding will be made available for this and to see plans in place for the ticket office.

ERM response:

Employee Relations are unable to deal with this issue as proposed building work is outside the scope of our remit.

AGENDA ITEM 6 - Referral 0644: Blackhorse Road: Covering Part Duties on Overtime

Staff Side Comment:
Staff Side had a Failure to Agree because GSM Debbie Howard did not want to cover the Full Shift of the second Supervisor at Seven Sisters with Overtime when necessary.
Staff Side pointed out that we have a long standing agreement from 2003, when the then GSM Keith Stacey agreed that if the shift could not be covered by Group Reserve Staff then it would be covered by O/T and although he also stated that there were no guarantees this referred to the fact that there may not be anyone willing, or in a position because of the Framework, to be able to do the duty on overtime. There was no reference to part shift, this is always Full Shift, and we would also point out that the Blackhorse Road Group does not have any Part Time Duties for Supervisors so this suggestion is totally unacceptable.

GSM Response

The GSM explained that she was committed to utilising Spare staff, wherever possible to cover the second SS role. If cover is to be provided through overtime, then she reserves the right to utilise this where absolutely necessary and where priorities determine, without compromising safety.
To this end, she has prioritised the morning (07.00-11.00hrs) and evening (15.00-19.00) peak periods where overtime will be offered.
The agreement referred to is unclear and in her opinion, does not stipulate the guaranteed cover for the whole shift that Staffside claim.
GSM KS also confirmed that there were no guarantees of overtime cover.

ERM Response

The GSM is correct in that any requirement to work overtime is decided by her. There is no entitlement for staff to work overtime.

AGENDA ITEM 7 - Station Supervisors Working HGW On Other Groups

Staff Side Comment:

There is not an agreement for staff holding SS Core Licence to work HGW on other Groups

AGENDA ITEM 8 - MSS Surveys

Staff Side Comment:

Anonymity of staff (SAMF numbers on fraud index) also no right of appeal against reports/surveys as staff report allegations made on these reports are frequently wrong i.e. staff appearance poor when stations have been unstaffed, poor/no pa’s when staff members claim they were made as instructed. Being given performance advice on the back of these reports. SIS surveys putting derogatory remakes re staff appearance after they have praised the excellent service. Not morale boosting for staff and remakes untrue!

Management Response:

All customer service industries use mystery shoppers to measure and improve the level of customer service they offer.

We have in-house surveyors that we use for revenue scorecard measures – Station Fraud Index and Ticket Selling Index and use surveyors from a market research company (GFK) for other measures; Customer Information, Staff Deployment and Customer Service (now called Staff Information Survey, SIS, which replaces the Mystery Shopper Survey, MSS).

In answer to the specific points made:

The Ticket Seller Id No. was incorporated into the weekly TSI report at the request of the GSMs..
There is a right of appeal and we do remove individual surveys or adjust scores.
Where a surveyor indicates that no PA was heard, this does not mean that the PA was not made, only that it was not heard, due to defective equipment, or being made when a trains was entering or leaving the platform.
The reports are produced for local management with a view to being a platform for performance discussions, whereby feedback can be given to staff on good and poor performance.
Staff performance and staff presentation are marked separately. A member of staff can give good customer service but still be missing part of their uniform.

AGENDA ITEM 9 - £5.00 Minimum Top Up: Extension of Trial

Staff Side Comment

This is an attempt to gradually introduce this across the company. This practice is an attempt by the company to drive customers away from ticket office windows. It is in breach of the agreement from the 2008 industrial dispute resolution whereby the company would not force customers away from ticket offices.

AGENDA ITEM 10 - Ticket Office: Hammersmith H&C Re-opening

Staff Side Comment

Staff Side want confirmation that a ticket office with window availability will be in operation once refurbishment is complete, bearing in mind the decision of the dispute resolution and the mayors promise not to close ticket offices. Malcolm you may be aware that Hammersmith H & C station will undergo a major refurbishment early next year to facilitate the new s stock trains and part of this is the closure of the ticket office and for its relocation to a new position in the refurbished station, Whist the plans for the new office show poms and ticket office window‘s. I can get no guarantee’s as to the reopening of the tickets office windows after the refurb, so can you please bring this up at your next meeting with management and get something in black and white as we know what happened at regents park and also the new station at wood lane with poms but no window service, and i get the feeling this may be the way
LUL will do away with the Ticket office job’s that they are desperate to do.

AGENDA ITEM 11 - Second Representative on Liverpool Street Group

Staff Side Comment:

Given this clause of the Machinery; 2.2. In the event of a reorganisation of the Group, area or depot concerned, or a substantial variation in staff numbers or trades union membership, revisions to representation will be discussed by the Functional Council concerned and a joint proposal to amend Appendix A will be referred to the London Underground Company Council for ratification.

AGENDA ITEM 12 - Breaches of SRT Framework

Staff Side Comment

SRT staff are covering staff on JLE training and despite some assurances from SRT Management that this is a briefing and not training (which we dispute). We are in the situation where if we accept SRT maangers line that it isn’t training, then SRT staff are still covering rostered shift arrangements on the stations for planned events, which is contrary to the SRT Framework (Schedule 10 2.4)

AGENDA ITEM 13 - Stations Framework Agreement

Ratification of Schedules 1,2,3,4 ,5,6

AGENDA ITEM 14 - Ad Hoc Meetings & Forums : Updates

• Staff Movements – 13th July & 10th August ’09 & 7th September ‘09

• Revenue Forum – 13th July ‘09

• Ad Hoc Stations Functional Council Re:

o Bond Street CCTV Trial – 21st July ‘09
o Kings Cross Rosters – 30th July ‘09
o Barbican / Farringdon Rosters – 19th August ‘09

• SFC S&D Forum – 19th August ‘09