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A Manager Should Not Deal With a Grievance against Him/Herself

Submitted by admin on Thu, 23/07/2009 - 19:02

Know Your Rights

London Underground seems to think that it is OK for a manager to deal with staff grievances against him/herself! Not only is this self-evidently unfair, it also breaches ACAS rules. If your manager tries this, please use the following quotes to insist that the grievance is dealt with by a different manager.

The ACAS guide to discipline and grievances at work (which you can download in full here), states on page 44 that:

"Where the grievance is against the line manager the employee may approach another manager or raise the issue with their HR department if there is one."

The ACAS Code of Practice 1 - Disciplinary and grievance procedures (which you can download in full here) states in paragraph 31 that

"If it is not possible to resolve a grievance informally employees should raise the matter formally and without unreasonable delay with a manager who is not the subject of the grievance."