As we all know Oyster went into meltdown on Saturday, And to think management wanted to close the ticket offices. Can you imagine what would have happened if that went ahead? It would have been a complete nightmare for both staff and passengers alike.

If it was'nt for the hard work and dedication shown by our staff i'm sure it would have been a whole lot worse. As it was, with the reduced hours some of our ticket offices work to now, passengers were sent from pillar to post to try to resolve the problems that were created by over 100000 oyster cards going wrong. I know of quite a few ticket offices which had to remain open longer than the advertised opening hours to rectify the cards that went wrong.

This just goes to show that oyster is not a replacement for staff. In fact i think that it shows the need for more staff.

Hopefully management will show their appreciation to the staff that had to endure the constant verbal abuse that irate passengers threw at them on saturday and probably for most of this week at least. Perhaps now they will recognise what a proffesional and dedicated workforce we are, and stop trying to cut our jobs.